Medical Support Assistant

This position is located in the Case Management at the Gallup Indian Medical Center in Gallup, NM. This position provides comprehensive clerical and administrative support to patients and staff, professional assistance and works closely with the Care Coordinator to process referrals, obtain prior authorizations, and coordinate outside services to ensure compliance and improve patient access to care. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-04: Successfully complete 2 years above high school -or- Your resume must demonstrate at least one (1) year of general experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. GS-05: Successfully complete 4 years above high school leading to a Bachelor's Degree -or- Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provide administrative support for patient referrals and consults by reviewing requests for administrative completeness, coordinating appointment scheduling, tracking referral status, and documenting follow-up actions. Communicate with patients, referring providers, and receiving clinics to obtain missing information and resolve routine scheduling issues. Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. GS-4 level positions, determine the applicant's total qualifying experience required for the grade level; then determine the applicant's education as a percentage. The total percentage must equal at least 100 percent to qualify an applicant for that grade level. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).