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Customer Success Manager - SaaS

Dastra

On-siteFull-timeCustomer Support

Key skills

  • Customer Support
  • Project Management
  • Fluent French

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.

As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

  • Join a fast-growing European SaaS LegalTech company
  • Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
  • Take ownership of a strategic customer portfolio
  • Become a key expert on a sophisticated SaaS platform
  • Work closely with Customer Success, Sales, Product and Tech teams
  • Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.

You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.

You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to

  • Successfully onboard and implement Dastra
  • Drive product adoption and long-term engagement
  • Support change management
  • Demonstrate the value delivered by the platform
  • Secure renewals and customer satisfaction
  • Identify growth opportunities alongside Account Managers

Your responsibilities

  • Lead onboarding and implementation projects
  • Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
  • Drive customer success through regular follow-ups and Business Reviews
  • Monitor usage, satisfaction and value
  • Anticipate risks and secure renewals
  • Identify growth opportunities alongside Account Managers
  • Build expertise in data protection, AI governance and compliance
  • Share customer insights with Product and Tech teams

Your environment

You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.

You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.

Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets.

During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

  • 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
  • Strong understanding of SaaS environments, ideally involving complex or technical products
  • Experience managing Mid-Market and/or Enterprise customers
  • Experience with onboarding, implementation, adoption and change management
  • Strong communication and stakeholder management skills
  • Strong project management and organisational skills
  • Customer-oriented, autonomous and comfortable with complex topics

Languages

  • French: fluent, bilingual
  • English: fluent, bilingual or native level
  • German: fluent or bilingual proficiency would be a plus

You will work with both French- and English-speaking customers in an international environment.

Compensation & working conditions

  • Around €40-47k gross/year + variable compensation, depending on experience
  • Ideally based in Paris / Île-de-France
  • Hybrid working model with 2 remote days per week
  • 5 weeks of paid leave + 10 RTT days
  • Meal vouchers and company health insurance
  • Annual company seminar and regular team-building events

Recruitment process

  • Introductory call with Julia, Talent Acquisition Specialist
  • Interview with a member of the Customer Success team
  • Interview with Jérôme, Director of Operations and co-founder
  • Business case and presentation
  • Reference check

Ready to join us?

If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Mid-Market and Enterprise customers, we'd love to meet you.

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