Customer Service Representative Expert

Experienced customer service professionals can put their frontline knowledge to use by writing realistic support scenarios and judging how AI models handle them. The work suits someone who knows what good service looks like in practice and can explain clearly why a response works or falls short. It is with a Y Combinator-backed AI startup that builds training data for AI models.

What you'll do

• Write support questions and scenarios on topics such as complaint handling, de-escalation, troubleshooting and policy interpretation
• Review AI-generated answers and give detailed written feedback on accuracy and service quality
• Work with other support and technical specialists to set the right difficulty for each task

What you'll need

• Hands-on work in a customer service representative role and a solid grasp of how support teams operate
• Strong analytical ability, clear writing and close attention to detail
• A high school diploma or the equivalent; an associate or bachelor's degree is preferred
• Several years across different industries or channels, QA or training experience, and CRM familiarity all count in your favor

Good to know

• Fully remote and asynchronous, so you choose when you work
• Pay is hourly; the listing does not state the rate