XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

• Highly competitive salary and benefits package based on experience and qualifications.

• Permanent Work-From-Home arrangement.

• Internet and Mobile Allowance.

• Upon hiring

Internet Allowance: 2500

• Mobile Allowance: 500

• Upon Regularization

10 Days Vacation Leave

• 10 Days Sick Leave

• HMO

• 3 Years Of Work Anniversary as Regular Employee

Rice Subsidy

• Birthday Leave

• 14th Month Pay

• 5th Year Of Work Anniversary as Regular Employee

Retirement Plan

• +1 total Free HMO Dependent

• 15 Days Of Vacation Leave

• 7th Year Of Work Anniversary as Regular Employee

20 Days Of Vacation Leave

• +2 total Free HMO Dependent

• Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.

• Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.

• Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.

• Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.

• Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.

• Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.

• Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.

• Project and Report Support: Assisting with projects and report generation as needed.

• Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.

• Minimum of 2 years of relevant experience in network engineering or a similar field.

• Thorough understanding of IT LAN and WAN networking concepts.

• Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.

• Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.

• Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.

• Commitment to ongoing learning, training, and development.

Requirements:

• Willingness to work remotely and on flexible shifts.

• Reliable home internet connection and a quiet work environment.

Originally posted on Himalayas