Working Student - Customer Service & Support

What you'll doAre you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.

• Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths
• Handle customer requests via our Service Desk and provide clear, reliable support
• Reproduce and analyze issues by setting up test scenarios in our internal environments
• Support the Customer Support team in daily operations and ongoing improvement initiatives
• Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently
• Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies

What we're looking for

• Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field
• Strong customer orientation, analytical thinking, and excellent communication skills
• A structured, reliable, and independent working style
• Fluency in German (spoken and written) and good command of English

Why Snke

• A supportive, international team connected by shared values and a culture of trust
• Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
• Flexible working hours and a hybrid work model within Germany
• Parking garage and secure underground bike storage
• Subsidized company restaurant and in-house café
• Regular after-work, team, and company events
• Centrally located, modern workspace with a 212 m² rooftop terrace

Ready to apply? We look forward to receiving your online application including your earliest possible start date.

Contact personTatjana von Freyberg

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