Customer Success Associate

The Role

As Customer Success Manager, you own the relationship with our customers once the contract is signed, especially our largest accounts. You guide them through onboarding, stay their go-to contact, and make sure every request gets a fast, reliable answer.
You don't need to be an engineer. You work closely with our technical Customer Success team, who handle the deep infrastructure issues, while you keep customers informed and happy.

What You'll Do

• Own the customer relationship after signing, with a focus on our largest accounts
• Guide customers from signed contract through onboarding
• Be their consistent point of contact at Lyceum
• Respond quickly to requests and issues, and make sure each one is followed up
• Build trust through regular, proactive communication
• Coordinate with our technical Customer Success Team and be responsible for building the customer success function
• Make sure our customers are satisfied and keep growing with us

What We're Looking For

• Basic technical understanding; interest in cloud, AI or infrastructure
• High sense of urgency, don't keep customers waiting
• A professional, credible presence with customers
• Fast and hands-on: you keep things moving and follow through
• Likeable and easy to trust
• Strong written and verbal communication in English, German is a plus

Bonus Points

• Previous experience in customer success or account management
• Previous experience in fast-moving startup environments, ability to adjust quickly and take ownership
• Exposure to B2B tech, SaaS or cloud customers

Why us?

• Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universities
• Once in a lifetime opportunity: Early-stage company in the fastest-growing market in the world
• Ownership: Shape how European AI companies access GPU compute
• European mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-tech

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